Privacy Policy

At JeetCity, your privacy is of the utmost importance. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and interact with our services. As a licensed and regulated gambling platform, we are required to handle your personal data responsibly in order to provide you with a secure and enjoyable gaming experience. By creating an account and using our platform, you acknowledge and consent to the terms and conditions described in this policy, ensuring that we maintain the confidentiality and security of your information. We prioritize transparency and accountability in how we manage your data to build trust and provide you with a safe environment.

Information We Collect

We may collect the following types of personal information from you when you use our services:

Account Registration Information: This includes personal details such as your name, date of birth, email address, and phone number.
Transaction and Payment Data: Information about your transactions, including deposits, withdrawals, and payment methods.
Correspondence: Any communication between you and us, including emails, chat messages, and support tickets.
Usage Data: Information about your interaction with our website, such as IP address, device type, browser details, and pages you visit.
Verification Documents: In some cases, we may request identification documents like a passport or proof of address to verify your account.
Survey and Feedback Data: Information collected through customer surveys or other evaluations that help us improve our services.

How We Use Your Information

The personal information we collect is used for several purposes, including:

Account Management: To process your bets, transactions, and to verify your identity.
Customer Support: To assist you with managing your account, resolving issues, and providing technical support.
Legal and Regulatory Compliance: To meet our obligations under anti-money laundering (AML) laws and other relevant regulations.
Marketing and Promotions: To send you personalized offers, news, and promotional material (with your consent).
Fraud Prevention: To monitor transactions for suspicious activity and prevent fraud.
Statistical Analysis: To improve our services through aggregated data analysis.

Marketing Communication

Unless you decide to opt out, we may use the personal information you provide to send you marketing communications. These communications can include special promotions, exclusive offers, updates about new features or services, and newsletters related to JeetCity and our partners. Our goal is to make these communications relevant and personalized based on your preferences and past interactions with our platform. If you ever wish to stop receiving these messages, you can unsubscribe easily by updating your preferences in your account settings or contacting our customer support team directly. We are committed to respecting your privacy and ensuring that you have full control over the marketing content you receive from us.

How We Obtain Your Personal Information

We collect personal information that you provide voluntarily when registering an account, completing a transaction, or interacting with our website. This information includes your basic details like name, email address, contact number, and payment information. In addition to the information you submit, we may automatically collect data using cookies and other tracking technologies. These cookies help us monitor your behavior on our website, providing insights into your preferences and enabling us to enhance your experience by offering personalized content. We may also receive personal data from third-party services, such as fraud prevention partners or payment processors, which help us maintain the integrity of our platform and ensure that your transactions are secure. This holistic approach ensures that we have the necessary information to deliver a smooth and safe user experience while maintaining the highest standards of privacy.

Your personal data may be shared with various third parties under specific circumstances:

Internal Use: Your data is accessed by employees who require it to perform their duties, such as customer support agents and compliance officers.
Service Providers: We may engage third-party companies to assist with services like payment processing, hosting, and technical support. These providers are required to protect your personal information in line with this Privacy Policy.
Regulatory Authorities: We may disclose your personal information to law enforcement or regulatory bodies if required by law or to protect the safety and interests of the company and its users.

Data Transfers

As a global operation, we may need to transfer your personal data across borders in order to provide our services. When we do so, we take the necessary precautions to ensure that your personal information remains protected. This includes utilizing Standard Contractual Clauses (SCCs), which are legally binding agreements that govern the safe handling of your data when transferred to countries outside your region, including those that may not have the same level of data protection laws. Additionally, we require all third-party vendors we work with to adhere to similar privacy and security standards, ensuring that your data is safeguarded throughout the entire process. Each cross-border data transfer is carefully assessed for compliance with local and international data protection regulations, and only carried out when we are confident that your privacy will be upheld.

Data Retention

We retain your personal data only for as long as necessary to achieve the objectives outlined in this Privacy Policy or as required by law. For instance, in compliance with anti-money laundering regulations, we are obligated to keep your information for a minimum of five years after your last transaction or account closure. This retention period ensures that we meet legal and regulatory obligations. After this retention period, your personal data will either be securely deleted or anonymized, except when retention is needed for other legal, regulatory, or legitimate business purposes, such as resolving disputes or fulfilling contractual obligations. We regularly assess our data retention practices to guarantee compliance with applicable laws and minimize the storage of unnecessary data. Furthermore, we strive to securely erase or anonymize personal information as soon as it is no longer needed for business or legal reasons.

Security of Your Information

We take the security of your personal data very seriously and have implemented strict security measures to protect it from unauthorized access, alteration, or destruction. These measures include using encryption techniques to protect sensitive data during storage and transmission, and ensuring that all data is stored on secure servers. We also employ multi-factor authentication (MFA) to ensure that only authorized users can access your account, adding an extra layer of protection against unauthorized access. Our systems undergo regular testing to identify and address any potential vulnerabilities, and we continuously work to enhance our security protocols to stay ahead of emerging threats. While we make every effort to protect your information, we encourage you to also take steps to secure your account. Choosing strong, unique passwords and keeping your login credentials confidential are essential practices to prevent unauthorized access. By working together, we can ensure the highest level of security for your personal data.

Your Rights

As a user, you have several rights under data protection laws that empower you to have control over your personal data. These rights include:

Access: You can request to see the personal data we hold about you. This allows you to understand the type of information we store and how it is used.
Correction: If any of the data we hold about you is inaccurate or incomplete, you can request that we correct it. This ensures that our records are always up to date.
Erasure: You have the right to request the deletion of your personal data. However, this may be subject to legal requirements, such as compliance with financial or regulatory obligations, in which case your request might not be fully granted.
Objection: You can object to the processing of your data, especially if it is being processed for purposes of legitimate interest or direct marketing. We will review and assess your objection to determine its validity.
Restriction: In certain cases, you can request a temporary restriction on the processing of your personal data. This might occur if you believe the data is inaccurate or the processing is unlawful but prefer not to have it erased immediately.
Data Portability: You can request to receive your personal data in a structured, machine-readable format. This allows you to transfer your data to another service provider if you choose to do so.
Consent Withdrawal: If we process your data based on your consent, you can withdraw that consent at any time, and we will stop processing your data unless we have other legal grounds for continuing.

To exercise any of these rights, or if you have any questions or concerns, please reach out to our Data Protection Officer at [email protected]. We are committed to addressing your requests in accordance with applicable data protection laws.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website and provide you with personalized services. Cookies are small text files stored on your device that allow us to remember specific preferences, such as language settings, and track your usage patterns on our platform. This helps us optimize the site’s performance, analyze traffic, and enhance user experience. By using cookies, we can also customize the content you see and ensure you have a smooth browsing experience.

You have the ability to manage or disable cookies through your browser settings. However, please note that blocking certain cookies may affect your ability to access certain features or perform specific functions on our website, such as logging into your account or processing transactions.

Updates to This Privacy Policy

We are committed to maintaining transparency about how we handle your personal information. As our services evolve and legal requirements change, we may update this Privacy Policy. Any updates or modifications will be posted on this page, with the date of the latest revision indicated at the top. If we make significant changes that affect your rights, we will notify you through appropriate means, such as by email or through a notice on our website.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect and use your data. By continuing to use our services after these changes are posted, you accept the updated terms. If you disagree with the updates, you may choose to discontinue using our services.

Contact Us

If you have any questions or concerns regarding our Privacy Policy, or if you wish to exercise your rights regarding your personal data, please feel free to contact our Data Protection Officer at [email protected]. We are here to assist you with any queries related to privacy and data security.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been violated. Depending on your location, this could be the privacy regulator in your country. We are committed to resolving any issues promptly and to ensuring your data is handled in accordance with privacy regulations.